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Thus, the NHRCT took the initiative to draft the guideline (2) human rights protection; and (3) quality of monitoring
for transferring cases between the constitutional function of human rights situations. It also included
independent organizations, to set clear rules and the efficient office administration.
procedures in transferring cases, to help each The evaluation for the 2020 fiscal year to
organization to operate efficiently, and to reduce indicate the progress made and the accomplishment

redundancy. The Office of the NHRCT was assigned to of the NHRCT’s mission both internal and external
prepare the final draft to be considered and signed dimensions comprised methods and indicators as
by the Chairperson of each organization. The guideline follows:
was announced in the Royal Thai Government Gazette
and became effective on 1 August 2020 onwards. 4.1 External dimension

3.8.5 Progress on the information and communications 4.1.1 Level of effectiveness
technology (ICT) The effectiveness was evaluated from
The Office of the NHRCT has implemented the achievement of mission. It was assessed from

the information and communications technology (ICT) the percentage of success for providing legal opinions;
master plan to strengthen its ICT capability to provide the percentage of compliance with recommendations
operational supports and services to the Office of or measures for solving human rights violations in
the NHRCT in the following areas: (1) improving the investigation reports; the level of success in
information system to collect and provide services activities to cooperate with the local and regional
on human rights and human rights network database networks in promotion or protection of human rights;
system; (2) procuring durable supplies to support the percentage of successful corporation with alliances

officer’s operations; (3) providing services on human in international arena and the concrete activities for
rights information, complaints handling system, and collaboration; the level of success for the preparation
general information through website; (4) developing of the annual report assessing human rights situation;
the ICT performance by renting services from and the level of success of the knowledge obtained
the Zoom Video Conference program to support both from research studies and were utilized for
domestic and international meetings, particularly the operation to solve problems.
during the COVID 19 pandemic; and (5) integrating data
link with the national identification card by partnering 4.1.2 Quality of public services
with the Department of Provincial Administration to The quality was evaluated from satisfaction

increase public services on human rights. of the services which the Office of NHRCT delivered
by the general public. This was measured from
4. Performance evaluation analysis the percentage of service recipient’s satisfaction
shown in questionnaires and the number of complaints
Upon the instruction of the Parliament last year, filed against the Office of the NHRCT.
the Integrated Government Evaluation Framework

(Government Evaluation System: GES) was used for
the NHRCT’s performance assessment. The tool was
applied by focusing on activities which gave benefits to
the general public and achieved the NHRCT’s mission
in 3 areas. They were (1) human rights promotion;